Client Experiences
What people say after working with us.
Accounts from expats and long-stay residents who came to us with a residence question and left with one answered.
Back to Home9+
Years in Bangkok
340+
Clients placed
4.8
Average satisfaction
94%
Return or refer
Reviews
In their own words
James Whitmore
British expat, Sukhumvit
"I'd been through three viewings with a standard agent before a colleague mentioned Sondre. The shortlist I received was four properties. Two of them I would never have found on my own, and one is where I've been living for the past eight months. The process took about ten days from the first call to having options in hand."
May 2025 — Residence Shortlisting
Annika Karlsson
Swedish, Sathorn district
"The Personal Manager service made the first month in Bangkok much more manageable than I expected. Having someone handle the cleaning schedule, a repair that came up, and a few admin things I had no idea how to approach — that all would have taken me considerable time to sort independently. Nattaya was responsive and practical throughout."
April 2025 — Personal Manager
David Lim
Singaporean, Ari
"Used the Advisor Liaison service for a two-year renewal. The lease had some clauses I hadn't noticed in the original agreement — Sophie walked through each one clearly and pointed out two things worth having professionally reviewed. The introduction to the legal firm they work with was straightforward and the overall timeline was about three weeks."
April 2025 — Advisor Liaison
Mireille Chassagne
French, Ekkamai
"I was relocating with a six-week window before starting work and not a lot of margin for things to go wrong. Marcus understood the situation immediately and the shortlist reflected it — practical locations, buildings with decent management, within the right commute. I felt I was getting honest guidance rather than a sales effort."
May 2025 — Residence Shortlisting
Thomas Hendrik
Dutch, Wireless Road
"I've used all three services over the course of my stay here — shortlisting when I arrived, manager support for the first year, and the advisor liaison when I renewed. What I appreciated most was that the approach doesn't change depending on which service you're using. The same attention, the same honesty."
May 2025 — All Three Services
Rachel Nguyen
Australian, Silom
"The shortlist was well-considered — three of the four properties suited my requirements closely. I went with the one on Silom and it's worked out well. The only thing I'd note is that availability for the shortlisting was a couple of weeks out when I first contacted them, so build that into your timeline if you can."
April 2025 — Residence Shortlisting
Case Studies
How specific situations played out
Case 01 — Residence Shortlisting + Personal Manager
The situation
A senior finance professional relocating from Hong Kong with a four-week lead time, no prior Bangkok experience, and a clear set of requirements around commute, building quality, and privacy.
What we did
Shortlisted four Sukhumvit properties within five working days; coordinated two viewings during an advance site visit; arranged household setup and staff scheduling ahead of the main arrival date.
Outcome
Property selected on the advance visit. Household operational by arrival day. The client extended the Personal Manager engagement for a further twelve months.
"The advance visit was the first time Bangkok felt manageable rather than chaotic. Everything was in order when I arrived properly."
Case 02 — Advisor Liaison, lease renewal
The situation
A European couple mid-way through a long-stay Bangkok lease who had received a renewal offer with altered terms. They wanted to understand what had changed and whether the changes were standard.
What we did
Compared original and renewal documents clause by clause; identified three material differences; summarised implications in plain language; introduced an independent legal practitioner for one clause that warranted formal review.
Outcome
Two clauses negotiated back to original terms. The third was reviewed by the independent professional and confirmed acceptable with a minor amendment. Renewal signed within the client's three-week window.
"We knew something had changed but not what, or how much it mattered. Having it laid out plainly was what we needed."
Reach us
We're based on Sukhumvit
Phone
+66 94 305 7128Address
15 Soi Sukhumvit 11, Khlong Toei Nuea
Watthana, Bangkok 10110
Hours
Mon–Fri: 9:00–18:00 · Sat: 10:00–15:00
Professional recognitions
Bangkok Expatriate Services Network
Recognised member, quality panel reviewed, since 2019.
Thai Concierge & Advisory Association
Professional member, Concierge Practice category, 2022–present.
Trusted Expat Service — Bangkok
Peer-nominated, residential support category. Awarded May 2025.
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