Privacy Policy

1. Introduction

Sondre ("we", "us", "our") is a residence concierge and coordination practice based at 15 Soi Sukhumvit 11, Watthana, Bangkok 10110, Thailand. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.

We are committed to handling personal information with care and in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). If you have questions about this policy, contact us at [email protected].

2. Data we collect

We collect information you provide directly to us and information generated through your use of our website:

• Contact data: name, email address, telephone number — provided via our contact form or direct communication.
• Engagement data: information about your residence requirements, timeline, current location, and preferences — shared during consultations.
• Usage data: pages visited, time spent, referring URLs — collected automatically via analytics cookies if you have consented.
• Communication records: emails and messages exchanged in the course of service delivery.

3. How we use your data

• To respond to enquiries and provide the services you have requested
• To maintain records of our engagement and follow up as required
• To understand how our website is used and improve its content (analytics, with consent)
• To comply with legal obligations applicable to our practice

We do not use personal data for automated decision-making or profiling. We do not sell, rent, or share your data with property owners, agents, developers, or any third party for their marketing purposes.

4. Legal basis for processing

• Contract performance: processing necessary to deliver services you have engaged us for.
• Legitimate interests: responding to enquiries, maintaining client records, improving our services.
• Consent: analytics cookies and any optional marketing communications — you may withdraw consent at any time.
• Legal obligation: retaining certain records as required by Thai law.

5. Data retention

Client engagement records are retained for up to five years following the conclusion of an engagement. Enquiries that do not result in an engagement are held for up to twelve months. Analytics data is retained in aggregated, anonymised form. You may request deletion of your data at any time (see Section 8).

6. Third-party services

We use a limited number of third-party services to operate our website and deliver our work:

• Google Analytics — website usage statistics (if analytics cookies accepted)
• Email service provider — for handling enquiry form submissions

Where independent professionals (legal practitioners, etc.) are introduced as part of the Advisor Liaison service, only information you explicitly direct us to share is disclosed.

7. Cookies

We use essential cookies to operate the site and, with your consent, analytics cookies to understand usage patterns. You can manage your cookie preferences at any time via our Cookie Policy page.

8. Your rights

Under Thailand's PDPA and applicable data protection frameworks, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent at any time for consent-based processing
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Data security

We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, or disclosure. Communication with clients is conducted over encrypted channels where possible. Access to client records is restricted to those directly involved in service delivery.

10. Children's privacy

Our services are directed at adults (18 years and over). We do not knowingly collect data from anyone under 18. If you believe we have done so inadvertently, contact us and we will delete the information promptly.

11. External links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies independently.

12. Policy changes

We may update this policy from time to time. Material changes will be reflected in the "Last updated" date at the top of this page. Continued use of our services after an update constitutes acceptance of the revised policy.

13. Contact

Data controller: Sondre, 15 Soi Sukhumvit 11, Watthana, Bangkok 10110, Thailand.

Privacy enquiries: [email protected]

General enquiries: [email protected]